24/7 Tech Support

At OneWebSolution, we place EMPHASIS ON SUPERIOR CUSTOMER CARE. Our staff is well trained and always eager to assist you. More than 70% of our customers come to us referred by a current client. The reason is obvious – OUR SUPPORT IS SIMPLY THE BEST!

-> Why our Award Winning support makes the difference

Knowledge Is Power

• Our online documentation covers almost all aspects of developing a web site.
  View our Online Documentation – German version.

24/7 State-of-the-art Tech Support Ticketing System (English / German)

• Absolutely the best ticketing system ever created. Open a support ticket via an online, easy to use form. The entire process is rather simple and you will be notified by e-mail as your ticket is answered.
  Submit a New Request – German version.

One-hour Response Guarantee

• Is your current host taking days to return your support requests? We guarantee a reply to each and every technical support ticket within one hour of its posting.

Supervisors Review Every Single Support Ticket

• Each support ticket thread is reviewed by a Supervisor within 24 hours. If you open up a support ticket – not only will you receive a one-hour response, but within 24 hours a Supervisor will make sure that everything was resolved to your complete satisfaction.

Customer Satisfaction Is Our Primary Objective

• It’s simple as that, Customer Satisfaction Is Our Primary Objective.